341 replies to this topic

[JG]

Update;

Garage did not acept my offer and counter offered me a free M.O.T...

This is a rather good development.

By offering you something they have admitted liability unless they have caveated their offer by explicitly stating that they do not accept liability, but are offering a good will gesture.

I suspect they made the offer orally ( ) which is good enough for you to have them over a barrel.

Your next move is to drive it into another garage, get it fixed and send them the bill. I'd be very suprised if you didn't recover your costs.

[hutchy]

Lol at a free mot in exchange for a new head! Well I wouldn't be laughing if it was me, I would have burnt them to the ground

[Nev]

Maybe it would be possible to place a weld on the head. You have nothing to lose really, except £10 for getting someone to try. As the weld seems to be over the water jacket part, at least it is a fair distance away from the cylinder top where the pressure will be far greater. You may find it works fine and is a really easy fix. I guess the moral of this unforunate (but common) story is to learn how to do your own maintenance.

[Mike (Cliffie)]

Update;

Garage did not acept my offer and counter offered me a free M.O.T...

This is a rather good development.

By offering you something they have admitted liability unless they have caveated their offer by explicitly stating that they do not accept liability, but are offering a good will gesture.

I suspect they made the offer orally ( ) which is good enough for you to have them over a barrel.

Your next move is to drive it into another garage, get it fixed and send them the bill. I'd be very suprised if you didn't recover your costs.

JG speaks the truth. By offering something unless it comes with the caveat JG mentioned they are admitting culpability.

[Boombang]

As I said earlier mate, you need to put it all into writing. Get a bit of advice and then send a letter to them rejecting their offer of a free MOT for their negligence. Follow that up with a formal complaint through trading standards and then small claims.

[Andrew aka Stuwy]

Update;

Garage did not acept my offer and counter offered me a free M.O.T...

unless they have caveated their offer by explicitly stating that they do not accept liability, but are offering a good will gesture.

he said that.

i am wrighting everything out that has happened wight now, then i will construct a letter to them with my offlical line and request payment. i will send it recorded delivory. once i have received nothing back past the 15 days i will take it further ect

TBH i have loads to go on, there own report for starters, the fact they missed things off my service that i had to bring up (and i paid for), also he would not show me the documents or service information they worked from, the fact that they did not replace my coolant even though i paid for it and the amount of bullshit he has been feeding me is rediculas, when we was talking, i was doing very little talking.. he just kept digging, with quotes like "we see 13 different makes of vehicle a day, do you expect us to resurch and find the problems with each one" BTW i answered "yes, your a specialist, if i wanted just some ramdom person working on my car i would have taken it to the arches" .. arm the troops!

[Goosenka]

Update;

Garage did not acept my offer and counter offered me a free M.O.T...

unless they have caveated their offer by explicitly stating that they do not accept liability, but are offering a good will gesture.

he said that.

i am wrighting everything out that has happened wight now, then i will construct a letter to them with my offlical line and request payment. i will send it recorded delivory. once i have received nothing back past the 15 days i will take it further ect

TBH i have loads to go on, there own report for starters, the fact they missed things off my service that i had to bring up (and i paid for), also he would not show me the documents or service information they worked from, the fact that they did not replace my coolant even though i paid for it and the amount of bullshit he has been feeding me is rediculas, when we was talking, i was doing very little talking.. he just kept digging, with quotes like "we see 13 different makes of vehicle a day, do you expect us to resurch and find the problems with each one" BTW i answered "yes, your a specialist, if i wanted just some ramdom person working on my car i would have taken it to the arches" .. arm the troops!

"we see 13 different makes of vehicle a day, do you expect us to resurch and find the problems with each one"

Unbelievable... what an attitude to have..what the hell are they in business for...sound like a bunch of muppets.

Keep at it Stuwy

[siztenboots]

Update;

Garage did not acept my offer and counter offered me a free M.O.T...

unless they have caveated their offer by explicitly stating that they do not accept liability, but are offering a good will gesture.

he said that.

i am wrighting everything out that has happened wight now, then i will construct a letter to them with my offlical line and request payment. i will send it recorded delivory. once i have received nothing back past the 15 days i will take it further ect

TBH i have loads to go on, there own report for starters, the fact they missed things off my service that i had to bring up (and i paid for), also he would not show me the documents or service information they worked from, the fact that they did not replace my coolant even though i paid for it and the amount of bullshit he has been feeding me is rediculas, when we was talking, i was doing very little talking.. he just kept digging, with quotes like "we see 13 different makes of vehicle a day, do you expect us to resurch and find the problems with each one" BTW i answered "yes, your a specialist, if i wanted just some ramdom person working on my car i would have taken it to the arches" .. arm the troops!

you tape recorded this?

[J4EY D]

A quick question for the mods... is there anyway to make this thread veiwable to only members? I was just thinking that we don't want the garage in question is viewing this as a guest, as they will then know every move that stuwy is going to take and they will be preparing themselves for it. I know they could just create an account, but it will just be that little bit extra effort that they will have to make. Not sure if its possible, or maybe, and know there are sections for a reason but could we move this to a section that is only viewable to members. Cheers guys/girls Joey

[JG]

Nope.

[Nev]

Stuwy, have you read/considered my last posting? You may well be making a mountain out of a molehill if a simple £10 weld fixes the problem. If you try this solution, make sure you get the welder to disconnec the battery before attempting this though or you will have electrical problems to contend with as well ! Unfortunately things do go wrong when working on cars (though this is no excuse for the garage concerned). Sometimes you just have to be practicle and objective to get it fixed . A 'light' seam weld may be just that solution.

Edited by Nev, 27 September 2011 - 01:12 PM.

[slindborg]

I'd still take an N/A into a garage for the plugs to be changed.... atleast that way they are responsible should it all go this way

[Sammy]

If a mod can do as Joey said and make this thread private (perhaps move it to the events section that is?) then post the letter here for us to proofread. Ideally you want a solicitor letter but these do cost...

I guess the moral of this unforunate (but common) story is to learn how to do your own maintenance.

Or use a garage that is used to working on these cars such as PSR.

[J4EY D]

Nope.

Just an idea

[Andrew aka Stuwy]

Stuwy, have you read/considered my last posting? You may well be making a mountain out of a molehill if a simple £10 weld fixes the problem. If you try this solution, make sure you get the welder to disconnec the battery before attempting this though or you will have electrical problems to contend with as well !

Unfortunately things do go wrong when working on cars (though this is no excuse for the garage concerned). Sometimes you just have to be practicle and objective to get it fixed . A 'light' seam weld may be just that solution.

I was told that its not possible to weld this type of damage

[Pidgeon]

A few thoughts on the legal side; 1, The garage's offer of a free MOT (or anything else) is NOT an admission, it is an attempt to placate a disatisfied customer and has no legal relevance. 2, The ONLY relevant document, is AMD's report, which the OP, for unstated reasons, does not appear to want to disclose. 3, The role of Trading Standards is to enforce consumer protection legislation, not to assist individuals (although that may happen along the way), they are also not relevant. 4, If, as a result of the dotorg love, the repair is undertaken for free, there is no claim against the garage as no loss has been suffered. 5, If the garage have not been given the opportunity to rectify, any claim is significantly weakened and giving them that opportunity is the only reason to write to them at this stage. I'm happy to help with the recovery side, but you need to focus. Step one is the report.

[Andrew aka Stuwy]

A few thoughts on the legal side;

1, The garage's offer of a free MOT (or anything else) is NOT an admission, it is an attempt to placate a disatisfied customer and has no legal relevance.

2, The ONLY relevant document, is AMD's report, which the OP, for unstated reasons, does not appear to want to disclose.

3, The role of Trading Standards is to enforce consumer protection legislation, not to assist individuals (although that may happen along the way), they are also not relevant.

4, If, as a result of the dotorg love, the repair is undertaken for free, there is no claim against the garage as no loss has been suffered.

5, If the garage have not been given the opportunity to rectify, any claim is significantly weakened and giving them that opportunity is the only reason to write to them at this stage.

I'm happy to help with the recovery side, but you need to focus. Step one is the report.

AmD's report is to big to scan, not on A4 paper
however its contents ARE irrelevant to the case as i realized afterwards as GSS had the car the whole day before had and i had told them what the problem was, they would have removed the plugs to check i correct and there is a leak, and when putting them back, making sure they were to the correct settings..

there own report however is NOT irrelivant and has everything i need.

even with all the amazing support and result of the .org love its still costing me over 400 pounds to repare. (saving well in excess of over a thousand pounds)
the garage was given lots of chances to repair the damage and said to me several times that its not their problem and they wont be touching it again.

[Hark]

I cannot believe that this isn't a case where you can't sue for damages. A free MOT is more a slap in the face than anything else.

[Pidgeon]

there own report however is NOT irrelivant and has everything i need.

Whose report are you referring to?

[TazN]

there own report however is NOT irrelivant and has everything i need.

Whose report are you referring to?

I'd guess the garage that did the work originally. Stuwy said that they didn't do work they had claimed to have done so I wouldn't put it past them to have put something incriminating as well. Good luck with the repairs and sorting it all out mate.