I must of got the only crap Fezzus heater then!? It arrived with broken plastic screws (which cost me a grand sum of £3 to replace) and now whilst replacing the battery the wires have all come loose from the socket, not just the pins, but the wires from the pins, for the £300 Tom was charging I would of expected better quality parts.
I'm looking forward to someone making a decent heater, Tom's really was a let down from all the reports I heard, yes it does heat up a LOT more than the OEM but build quality, IMO was not up to the price of the unit.
I'm sorry you've had issues with it. I put a lot of effort into making sure the build quality was up to scratch although it was an iterative process; the early ones were slowly improved to the final model.
The plastic screws were included because ovetightening of the previous stainless ones could have damaged the fan. The idea (and it appears to work) was the screws would stretch when overtightened, I thought the packaging was suitable, but clearly not.
As fr as the wires, which are you referring to? The four thick wires, or the ones running from the cabin?
In terms of quality of other parts, almost all parts were the highest quality I could source. Given that the majority of heaters were posted out, and other people travelled the length of the country to have them fitted, I didn't want to have anyone come back with issues, therefore the following points were implemented as they were highlighted:
1. heater brackets made from the outset from galvanised steel to prevent corrosion, then powder coated
2. generic heater valve changed to OEM quality item after a failure - no problems since (approx. 40 units in)
3. heater matrix changed to tighter fin, lower profile unit to save weight, aid fitting and increase warm up time (approx. 40 units in)
4. heater bracket made 5 mm thinner to aid fitting (approx 10 units in)
5. heater controller potted to weatherproof after failures of open units (approx 60 units in)
6. heater matrix bracket made with open holes at rear to aid fitting (no need to remove bolts to avoid blind attaching of bolts) - 100 units in
7. threaded holes mounting matrix bracket to bracket changed to press inserts for more durable thread. - approx 100 units in.
One of the issues with developing small products like this is the ability to test the unit fully before production. I have relied on feedback from people to improve the unit, and felt happy with the end unit that was produced. I'm sorry to hear about the issues you've had but they do seem fairly minor. The rest of the unit should be solid with the amount of refinement it's had.