Hopefully my last post on this issue.
After a great deal of emailing for updates, BCS finally agreed to refund half the cost of the refurb as there was one they simply couldn't crack. Ultimately with the cost of mailing I have decided to keep it as some form of elaborate paperweight/garage ornament as the refund wasn't worth the fuss.
having gone through this it has left a bit of a sour taste and my observations are:
1. if it was clear there was a problem with the calliper I would have preferred to have been told rather than fobbed off with repeated assurances and missed deadlines
2. the process has taken far too long and could have been quickly shortcut
3. There is no way they didn't know there was a broken off tori bit jammed in to the grub screw. this shouldn't have been sent back like this
4. communications around this wasn't as good as I would have hoped. It usually fell to me to seek updates, and delivery times were repeatdly promised and missed.
The good people at Orbit in Wellingborough were superb, patient and as a result of their work on this I can honestly say my car is as hooked up and planted better than it has ever been and stops as well as it goes!