10 replies to this topic

[oblomov]

Took my wheels here today for complete refurb (off the car but tyres still on). Three hours traveling starting at 0500
Arrived just after eight.

Major problems on booking them in as to whether or not I would get them back the same day, despite that being pre-arranged. I won't bore you with the details other than to say I was dealing with the guy in charge of the wheel refurb department and he was a complete ar$ehole. He was as awkward as it was possible to be, and created problem after problem where no problems actually existed. He talked a load of shite and each time I pointed out he was incorrect and why, he created some other problem.

I stood there in astonishment as he simply deliberately went out of his way to give me a hard time. I had to tread softly because he was holding over me the threat of not getting my wheels done in a day.

Other staff confirmed to me later, that due to my booking arrangement my wheels should have been a one day turn around priority. They also confirmed that this guy is regularly a total ar$ehole with customers and has a major attitude problem.

Whilst waiting for a taxi into Birmingham I was alone in a room with alloy wheels that had been refurbed and I could see there were definitely quality control concerns, but my alloys had gone and were in the system and it was too late to baulk.

I've got my wheels back and 3 are OK but one has been over sprayed too much with paint, causing gathering and rippling. It's not major, but the fact they got 3 right indicates they can do it right but as I said there is a quality control issue.

Pity this guy wasn't as keen to pursue quality control as he was to cause problems that did not exist.

Finally, when I came back to check my email to see who I'd made the arrangements with to take my car in, phuck me if it wasn't the ar$ehole himself, he knew the score all along.

I wouldn't recommend you take your wheels there for a refurb.

This is the link, pity it isn't as good asi it sounds
Clicky

Edited by oblomov, 24 May 2005 - 07:46 PM.

[Foxy]

What was the guy's name? - I was under the impression they had a good-rep

[jam]

We were considering there as well - thanks for the report

[iceman]

it's good to have local news..having others experiences (good and! bad) to learn from is just another great advantage of this site Foxy..how long ago was your 'good report' perhaps they've changed hands..or the boss was away for that transaction ...must admit to half remembering some good reports about them too though

[oblomov]

What was the guy's name?

See my PM

[Blanchie]

What was the guy's name?

See my PM

Any chance of a PM aswell,

Was going to take mine there aswell, as only work round the corner

[TurboTomato]

>Wicked Wheels< have a mobile service and for £50 did a top job on sorting out an alloy on my old CTR that was curbed around 1/3 of its circumference

[oblomov]

Any chance of a PM aswell,

Done

[oblomov]

Just to update this topic. Today I was able to get the wheels out in the daylight for the first time and there were further problems. The silver I chose (£10-00 extra per wheel) shades to black inside the rim. OK except that on some of the wheels the side edges of the spokes are showing black shading on what is the outside surface of the alloy, where its supposed to be completely silver. Also as I examined the wheels, I could see that three of the stick on weights had not been fixed on properly (gap between them and the rim) and when touched they fell off in my hand Had I just put the wheels on the car and driven it I think they would have fallen off because I could not get them to stick and eventually had to remove each weight completely, clean both surfaces with cellulose thinners and then re-apply. I rang the company today to find out who to complain to. Unfortunately the ar$ehole I dealt with actually owns the company So, very little point in making a complaint there cos' it's surely going to get me nowhere very fast

Edited by oblomov, 26 May 2005 - 11:51 AM.

[jam]

Trading Standards? Seems like very poor service.

[oblomov]

Trading Standards? Seems like very poor service.

Yes, I think it's going to be a Trading Standards job I will write to the guy first and complain about the standard of the finish (no point in complaining about his manner and attitude) and give him the opportunity to respond. I won't hold my breath for a result tho.

Luckily one of my local Trading Standards bloke lives 50 yards away from me, so I'll get him to look at the wheels while they're still unsued and not yet back on the car