Oh, this is quite brilliant. Streetcar are now charging 95p if you make, amend or cancel a booking over the 'phone (as opposed to via the internet or their iPhone app)this new craze of charging an admin bloody fee for everything
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They charged me 95p today for telling me that the van I booked was going to be available half an hour later than I requested, since the person having it before me was going to be late
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The dawn chorus, when you're trying to fall asleep...