42 replies to this topic

[vxr36]

I would always make sure I had a fixed price set in stone before I asked anyone to do any work on my car, and would ask that they contacted me should the car require any further work so I could confirm if I were happy for that to be done at an extra cost (and to give me the chance to work out if they were being realistic with their costings) If I then came back to find extra, unauthorized, additions I would argue them out.

John tells me they don't do fixed price quotes for work on VXs these days.

Did he ever? He gave me a quote in writing and then completely ignored it saying it was only a guide even though the subject was "Quote" (a bit like a builders estimate in fact).

Love the contradiction in the other thread. So typical of a small company trying to be a big player and not having any policy at all, but instead relying on saying what is assumed to be what the customer wants to hear - or whatever else suits at the time.

Edited by vxr36, 01 September 2008 - 12:09 PM.

[Jameshs]

Am I the only one that see's this thread turning into a TMS bashing thread? snoop, glad your car is driving better than it was - hope you get the other niggles sorted.

Yes

[Angelplayz]

The 2 cars in question were both exactly the same age (two of my mates popped into the garage to buy one and they walked out with a deal on 2!!) They both are pretty "spirited" drivers and have only had the cars for 2 months. I'm with cheeky on this one, I really cant see how it could make such a big difference and still see it as a cop out for a poor job. As I mentioned it was not TMS so maybe this is a conversation for another thread.

Edited by Angelplayz, 01 September 2008 - 08:16 PM.